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    A Single Phone Number for All Questions at TAV Airports by a Collaborative Effort Between TAV IT and TAV Istanbul Terminal Operations

    Currently operating 24/7 and implemented as a pilot program on January 2nd, 2012, the TAV Call Center was quickly implemented (i.e. 2 months) in a collaborative effort between TAV IT and TAV Istanbul Terminal Operations. Detailed implementation was carried out to set up the Call Center, which will be managed by TAV Istanbul Terminal Operations, including technical infrastructure, software and hardware, as well as coordination and training for customer representatives. Training for customer representatives was provided by TAV Academy.

    TAV Airports has put in place a single call center hotline at the airports it operates in Turkey in order to effectively respond to all passenger questions and complaints. The TAV Call Center, which can be reached at 444 9 TAV (828), deals with all calls received at Istanbul Ataturk, Ankara Esenboga and Izmir Adnan Menderes airports as well as BTA, Havas and TAV Operation Services.

    Passengers at Istanbul Ataturk, Ankara Esenboga and Izmir Adnan Menderes Airports are able to register their requirements and complaints at the call center by either dialing 444 9 TAV or sending e-mails through contact pages at their official websites. The TAV Call Center is always available to solve problems and provide vital information at the terminals operated by TAV Airports and deliver feedback within 24 hours.

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    "Live Meeting is a technology that allows you to hold meetings without travelling, through different meetings, with audiovisual support, sharing the common presentations and files for efficient interactive meetings and training courses. It saves time. Furthermore, it offers advantages in terms of costs such as the travel and accommodation expenses of the employees attending meetings."